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RMA: All
shipped merchandise must receive a RMA number and be legibly written on the outside of the
package. To obtain the RMA Number, a RMA request form must be filled out completely and
faxed with original invoice for each of the item(s). The RMA number is valid for 7 days.
RCS will NOT honor Walk-in customers or un-approved returns. All
Shipping is the responsibility of the customer and RCS will not be
held responsible for and shipping, to or from a customer. Merchandise must be returned with all original
packaging materials, drivers, manuals, cables, boxes, etc., in order for proper
servicing of equipment.
Improperly
packaged or shipped merchandise can and will void ALL warranties
EXCHANGE: An exchange
may be allowed during the first 30 days after purchase date on
invoice. In the event of a discontinuation of a product, Romy Computer Services, Inc.
Reserves the right to replace the item with a similar product of equal or lessor
value, or issue a store credit for fair market value.
CREDIT: Store credit only. Credit is valid
for first 30 days after purchase date on invoice. A 15% restocking fee will be
charged on returned items at our option. Merchandise must be returned with all original
packaging materials, drivers, manuals, cables, boxes, etc., in order for proper credit to
be issued.
DAMAGE CLAIMS: All damage claims must be
made within 3 days of receipt of merchandise. Romy Computer Services, Inc. reserves the
right to void clams after the 3-day grace period. Warranty will be voided if CPUs have missing or bent pins, or if the CPU
is cracked.
We do not CROSS SHIP. Romy Computer Services, Inc. must receive merchandise before
replacing or issuing credit. We reserve the right to reject any merchandise that does not
comply with the above policies. PARTS
- All parts are covered by the Manufacturer's warranty - all
replacements are ordered from the manufacturer and can/will include
refurbished parts from the manufacturer which will carry the remainder
of the original warrantee. LABOR
- Labor is limited to removal and replacement of components and
installation of software drivers ONLY. Labor does not include
reinstallation of operating systems, software programs (whether
purchased with the system or added later by RCS or a Romy representative)
or updates/upgrades applied after the sale of the system. All
software, Operating Systems, updates, upgrades, or other software
installations will be billed at the then current time & materials
charges Romy Computers has scheduled. Romy Computers will provide the
customer with all drivers and operating systems for each unit at time of
purchase. It is the responsibility of the customer to provide these
materials to Romy with the damaged unit/component at the time of service
or services can be refused. |
